I managed platform delivery for major media clients. That included integrations, launches, technical issues, and fixing workflows that were creating unnecessary work. The examples below range from automating a 50+ request weekly workflow to coordinating a multi-platform launch and rebuilding trust with a high-risk client.
PLATFORM DELIVERY MANAGER
01 CASE STUDY
Streamlining Development
A major streaming client submitted bugs, feature requests, and technical questions through Jira, while we worked separately in Monday.com. This often caused duplicate tickets and scattered information to manually keep aligned.
JIRAMONDAY.COMMAKESLACK
Challenge
Disconnected Workflows
Jira requests often became multiple Monday.com items, requiring repeated entry, manual status comparisons, and ongoing follow-up.
Solution
Connected Systems
I linked related records through Make.com, mapped key fields and updates, and routed critical changes into Slack and reporting.
Result
Clearer Delivery
The workflow reduced duplicate message threads across 50+ weekly tickets and made priorities, progress, and release status easier to track.
Explore the Workflow
I designed these working process maps during the early planning phase to support brainstorming, improve team clarity, and help align stakeholders and leadership around request intake, prioritization, implementation, validation, and release planning.
02 CASE STUDY
Multi-Platform Launch
A major streaming service needed to migrate off a competitor’s platform and launch redesigned apps across mobile, web, and TV in parallel, all while preserving its existing Comcast backend infrastructure.
COMCASTMOBILEWEBCONNECTED TV
Challenge
Complex Migration, Multiple Platforms
The transition required coordinating redesigned apps, backend integrations, testing, and release timing across a wide device ecosystem.
Solution
Coordinated Technical Delivery
I defined integration requirements, aligned client and internal teams, managed dependencies, and led multi-platform testing and rollout planning.
Result
Successful Integrated Launch
The service moved to the new platform and launched redesigned apps with its critical backend integration in place and no reported user disruption.
Explore the Workflow
I mapped out our launch steps to show executive stakeholders how the release plan would come together, keeping our developers and clients moving without stalling the timeline.
03 CASE STUDY
Live Event Support
I took over a high-profile awards client as they prepared for their annual awards cycle. I worked closely with both teams to make the upcoming season run more smoothly, while building a stronger working relationship that could carry beyond the event itself.
TELEVISION ACADEMYPLATFORM DELIVERY
Challenge
Phase Accuracy
Each awards season moved through several stages, with future content and layouts prepared in advance while production stayed on the correct season and phase.
Solution
Ongoing Platform Delivery
I managed app launches, updates, technical issues, and each event phase across the client and our internal teams.
Result
Platform Expansion
The client completed its awards cycle successfully, renewed its contract, and expanded the partnership into additional platform work.